Returns & Exchanges
At Sex Doll Factory, we strive for your complete satisfaction with our custom creations. Due to the intimate and personalized nature of our products, we offer a dedicated return and exchange process for items that arrive with manufacturing defects or shipping damage.
Initiate a Claim
Contact our customer support team within 48 hours of delivery to report any defects or damage, providing your order number and clear photographic evidence.
Quality Inspection
Our specialized technicians will review your submitted media to determine if the issue is eligible for a return, replacement, or professional repair service.
Secure Packaging
Once approved, pack the item securely in its original discreet packaging, ensuring all accessories and documentation are included to prevent further damage during transit.
Resolution Processing
After receiving and verifying the returned item at our facility, we will process your full refund or ship your customized replacement within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing